We are looking for a candidate to fill the Physical Therapist position at Peak Performance Care Physical Therapy
Do you have a positive outlook on life that makes patients look for any excuse to come back and see you?
Are you a self-starter?
Are you comfortable with picking up the phone to speak to past patients?
Are you able to communicate with patients in such a way that they know what youre doing for them?
Are you able to connect and engage with people on a personal level (not just on a clinical skill level)?
Do you have time for people over and above their allocated clinical sessions they are scheduled for?
Do you love to learn and are you committed to being part of a team that prioritizes learning and growing?
Are you flexible and open to change?
Can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
If so, you could be just the person we are looking for to fill the position that we have available in the office of our busy physical therapy clinic.
We are a small and innovative physical therapy clinic that has been established for 10 years. We currently employ 7 people who work as physical therapists, personal trainers administrative and IT staff. The founder of the company is a physical therapist and an instructor for several national seminars and courses. She has grown this clinic from a sole proprietorship to the corporation it is today, and the company is now attracting national attention from other leaders in the field for the innovative approach to healthcare and wellness.
Much of this growth has happened because of the incredible team at Peak Performance Care Physical Therapy. We provide a work environment where our staff love to come to work to learn and grow and truly have a positive impact on the lives of our patients and each other. And simultaneously, we provide a place that our patients look forward to coming back to time and time again. We believe whole-heartedly in on-going education and provide an immense amount of training, teaching and coaching to maintain a highly cohesive team.
We are experiencing continued growth as we have moved into the Continuum building, where an integrative group of clinicians and practitioners of all specialties are teaming up to provide a one-stop-shop for our community to get world-class care. We are looking to add value to our service by bringing in another physical therapist to add depth and additional expertise to our award-winning Provider Team. We have an incredible reputation in town and have an abundance of people ready and waiting for you to serve.
As a result, we are now offering you an opportunity to help us continue that growth and provide an exceptional clinical and customer service experience for our patients that goes way beyond what is offered by most health care facilities. The right person is likely to have been working in outpatient physical therapy through internships or through prior work experience with a track-record of managing a full caseload while demonstrating excellent clinical and customer service outcomes. Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that real A Players love to be held accountable for high standards of performance, which means the role will come with your own key objectives that when consistently hit, will result in substantial benefits and privileges in your role in our company. Details will be discussed in the interview process.
Role of the Physical Therapist
The successful Physical Therapist candidate will ultimately be helping to achieve the companys mission of empowering and energizing our clients to fully participate in their healthy, active lifestyle by developing a comprehensive solution to their pain and giving them confidence to get back to what they love to do.
You will be responsible for engaging in physical therapy sessions using a combination of hands-on manual therapy, exercise and lifestyle medicine as well as managing patients cases in line with the most current scientific evidence. You will be an integral member of the Provider Team and will contribute to discussions, outreach, and continued learning within the field. Additionally, you will provide world-class customer service to every client who enters the clinic and ensure that they feel looked after and welcome.
In return, our company will:
Provide you with ongoing training and support in the field of health, fitness and rehabilitation as well as training to optimize our clients ability to prioritize themselves and achieve their goals
Give you a supportive environment to work in that includes working with a team of wonderful and encouraging staff, as well as very friendly customers
Create a positive place that you can be excited to come to work in
Create the opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service
Provide competitive pay with the chance to earn even more as we grow as a result of your impact
Engage in individualized quarterly reviews to address and discuss areas of improvement and avenues of growth
The outcome we seek from the Physical Therapist position is to grow the scope of the clinic by retaining the patients and clients that we have or will soon have as a result of our marketing. You will do this by creating deep and meaningful relationships with our clients and providing a world-class level of customer service that ensures clients get the health and fitness outcomes they need. This will create an experience that our clients will be happy to pay for, and just as happy to tell others about.
Communicate with clients in a way that they can confidently make the right decision about the plan of care you or another PPC team member suggests
Ensure that clients achieve their clinical and health/lifestyle outcomes in the time frame you set
Develop a mutually beneficial relationship that benefits both the client and the clinic
Communicate the value of our service with the fee that the client will need to pay for it
Ensure that clients remain excited about the prospect of coming for personal training (and therefore committed to the care plan that you or another PPC team member suggests)
Provide a high level of customer care that will cause clients to want to come back and tell their friends and family about us as well
Ensure that clients coming for free taster/discovery visits or other giveaway sessions convert to a full PT Initial Evaluation or an Initial Consultation with a trainer (when appropriate)
Ensure that clients agree to a plan of care that will help them reach their health goals
Ensure that clients complete a plan of care (as agreed in the first session)
Ensure that documentation notes and charges are kept up-to-date and accurate
Maintain very high standards of cleanliness in the gym
Participate in, contribute to, and help develop the in-house educational training program that we want to offer all members of our Provider Team
Ensure a streamlined collaboration of necessary providers within the building when facilitating referrals for other services, with the expectation that the client walks away thinking that it was easy and efficient
These measures are a direct reflection of how much we have helped clients in their first 1-2 visits:
Conversion ratio from free discovery sessions to initial evaluation greater than 80%
Conversion from first session to full plan of care greater than 90%
This measure assists in telling us how well we did as a team in communicating the value of our recommended plan of care (and/or how effective we were at keeping the care relevant to their internal problem):
Completed plan of care ratio greater than 95%
To ensure maximum team efficiency and less repetitive workload:
Less than 1% of charges entered inaccurately or omitted
This measure is a direct reflection of how content our clients are with their experience with us and their willingness to tell others about it:
Receive at least 1 5-star review from social media mentioning your name each quarter
In an attempt to create interest in our services from all possible sources:
Receive at least 1 new direct referral to Physical Therapy each month
These outcomes are for the purposes of growing the company and nurturing your skillset. If the company cannot grow, there are fewer opportunities for everyone associated with it, both employees and clients.
Knowledgeable - Be able to communicate with clients in such a way that they can understand why the suggested training plan is the best solution to solve their problem
Passion - Communicate with clients in a way that they can see the value in the training plan being put in front of them in exchange for their time and money
Alertness - Be willing and able to spot when a client may be disillusioned or confused with their progress (and likely to drop off)
Insightful - To be able to communicate in such a way that the client can confidently say yes to a training plan
Empathy - To be able to engage with and connect with clients at a personal level that goes far beyond a clinical or health outcome
Resourceful and Persistent - Demonstrates an understanding of what the causes are that could lead to a client dropping off the schedule, and be prepared to provide solutions to prevent this from happening
Attention to detail - Demonstrates a willingness to be held accountable for performance
Lifelong learner - Demonstrates the ability to thrive in an environment where innovation, learning and growing are the driving forces behind progress
Starting salary is commensurate with experience with room to grow as a result of your impact